We have developed the following support options that take advantage of our highly acclaimed service at very affordable prices. If XL-eXPLODE is a business critical process then we strongly recommend you consider your options below. You have a choice of 4 service types:
Priority Support (see definition #2 below) will be provided at no charge during the Startup Period,
defined as the first 365 days beginning on the date of purchase of a new (not upgraded) product license. Upgraded product licenses include a 90 day free support period. After the start up
Period (new purchases: 365 days | upgrade purchase: 90 days), free support will be limited to:
Our premium priority annual support contract with turnaround times of up to 48 business hours or less. Priority Support is provided at no charge during the startup period of the first 365 days (new product) or 90 days (upgraded product) following purchase. After the first year, Priority Support is available for purchase for a further 12-month period provided that Priority Support has been purchased for all current licenses and includes:
Single-User License Support
1-User Server License Support
3-User Server License Support
5-User Server License Support
[All prices are in US Dollars]
Priority support will be provided on a per-incident basis for US $175 in the event the start-up period has passed and Priority Support has not been purchased.
This support is available via the web by registering at XL-eXPLODE Support Forum (see below) - Your questions will be responded to by either the developers or one of the XL-eXPLODE community users.
Free support is available for 90 days (3 months) from the date of your purchase. It covers all the benefits of Paid Support. If you need any free support then the best place to start is with an email to our support team at firstname.lastname@example.org. Click the below button to 'Ask A Question'.
In coming months we will build this Knowledge Base to cover all areas of User processing issues or questions. At the moment, we have covered areas of Installing, Licensing, Configuring and Emailing. It provides detailed solution instructions. Click the below button, to access the KnowledgeBase. *
Purchase an annual Plan for USD $195 and we will give you 12 months of priority support which includes email responses within a 24 hour time span on weekdays, Phone calls to Users in most countries, internet based product training up to 3 hours p.a. and internet based link up to a User's site to fix or review problems.